Customer Service Philosophy

Exceptional customer service is more than a philosophy or set of policies—it is an experience! It is about bringing energy, passion, and a positive attitude to promote personal health for customers and staff every day. The Hillsborough County Health Department (HCHD) experience fulfills the public’s trust, instills well-being, and promotes healthy life styles. Each employee is responsible for creating an environment of teamwork and collaboration (the green arrow) so that the needs of our clients and co-workers are met.

Customer Service Standards

Please view our Customer Service Goal Organizational & Behavioral Standards.

Myths and Realities

Myth
Health Department Services are only for the poor.

Reality

Hillsborough County Health Department services are available to all residents of Hillsborough County regardless of socio-economic status. Each year, services ranging from birth certificates and overseas travel immunizations to preventative health care and environmental health services are provided.

Myth
Services are only provided in the clinic setting.

Reality
Hillsborough County Health Department delivers services throughout the county. Health fairs, preventative health services, and field visits are provided as needed.

Myth
Health Department Services are free.

Reality
While some of our services are provided free of charge, many require a fee.

Myth
The Hillsborough County Health Department is a county agency.